Refunds & Returns

Anything you have bought but not had fitted can be returned in its original condition within 30 days for a full refund. Bring your receipt.

Film, kits and wheels ordered specifically for your vehicle are ordered on your instruction. Cast vinyl in particular is bought by the roll in your chosen colour and cut for your car, which is what the deposit covers. Where a supplier charges us a restocking fee on a special order we will tell you the amount before you commit, and we will not add anything to it.

Once film has been cut and applied to your vehicle it cannot be returned — it is shaped to your panels and is no longer anything anybody else can use. The same applies to a body kit that has been prepped and painted to your colour code. This is normal across the trade and not specific to us.

That does not affect your rights if the product is faulty. Film that lifts, delaminates or discolours prematurely within its manufacturer warranty is a warranty claim, and we will handle it on your behalf including removal and refitting.

If we have applied the wrong colour, shade or specification, that is our error and we will correct it at our cost.

All of our application work is guaranteed. If film we have laid lifts at an edge, bubbles after curing, or a tint we have fitted develops peel or haze beyond the normal curing period, bring it back and we will re-do it at no charge.

Ambient lighting installs are guaranteed against fault and against rattles — if a panel we removed buzzes afterwards, that is ours to find and fix.

What is not covered is damage: a wrap that has been through an automatic car wash with brushes, film pressure-washed at the edges, or a kit that has met a kerb.

Where you have bought goods from us at a distance — over the phone or online — without visiting the premises, you have 14 days from receipt to change your mind under the Consumer Contracts Regulations 2013, except where the goods were made or ordered to your specification. Film cut for your vehicle and paint mixed to your code fall into that exception.

Sending us a configuration from the build tool is an enquiry, not a purchase — nothing is charged and nothing is committed. Booking a slot is a service appointment; you can move it free of charge, and a deposit is refundable up to the point we order film in your colour.

Ring 07493 177348 or email [email protected] with your receipt or booking reference. Refunds are made to the original payment method, normally within three to five working days of us agreeing the return.